FAQs

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FAQs

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.14.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” custom_padding_last_edited=”on|phone” custom_padding_phone=”10px||10px||false|false” sticky_enabled=”0″][et_pb_row _builder_version=”4.14.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.14.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion _builder_version=”4.14.5″ _module_preset=”default” toggle_text_color=”gcid-f8b01125-fa84-4d1e-af61-c44c5646d37b” toggle_font=”Rubik||||||||” toggle_font_size=”20px” body_font=”Rubik||||||||” body_text_color=”gcid-f8b01125-fa84-4d1e-af61-c44c5646d37b” body_font_size=”15px” hover_enabled=”0″ locked=”off” global_colors_info=”{%22gcid-f8b01125-fa84-4d1e-af61-c44c5646d37b%22:%91%22toggle_text_color%22,%22body_text_color%22%93}” toggle_font_size_last_edited=”on|phone” toggle_font_size_phone=”17px” toggle_line_height=”1.3em” sticky_enabled=”0″ toggle_font_size_tablet=”20px”][et_pb_accordion_item title=”What do we do?” open=”on” _builder_version=”4.14.5″ _module_preset=”default” body_font=”Rubik||||||||” custom_margin=”0px||20px||false|false” custom_padding=”||||false|false” global_colors_info=”{}”]

We are a headhunter agency. We find and vet the top talent from around the world to fill your remote employee positions. We find the top quality talent.

[/et_pb_accordion_item][et_pb_accordion_item title=”What is a virtual assistant (VA) or remote employee?” _builder_version=”4.14.5″ _module_preset=”default” body_font=”Rubik||||||||” custom_margin=”0px||20px||false|false” custom_padding=”||||false|false” global_colors_info=”{}” open=”off”]A virtual assistant is a remote employee who will work for your company remotely from anywhere in the world. All work that can be done remotely, can be handled by remote employees. Think of everything that can be done from the internet or computer![/et_pb_accordion_item][et_pb_accordion_item title=”What do we charge?” _builder_version=”4.14.5″ _module_preset=”default” body_font=”Rubik||||||||” custom_margin=”0px||20px||false|false” custom_padding=”||||false|false” global_colors_info=”{}” open=”off”]We charge a one-time fee of 35% of the virtual employee’s estimated annual salary.

Ex. Social Media Manager: At an annual salary of ~$10,000/yr, our charge is 35% of $10,000 or $3,500 as a one time fee.[/et_pb_accordion_item][et_pb_accordion_item title=”How much do full-time virtual employees cost?” _builder_version=”4.14.5″ _module_preset=”default” body_font=”Rubik||||||||” custom_margin=”0px||20px||false|false” custom_padding=”||||false|false” global_colors_info=”{}” open=”off”]

Below are common prices for our VAs:

  1. Admin Assistant: $5-6/hour or $10,000-$12,000/annual salary
  2. Customer Service Rep: $5-6/hour or $10,000-$12,000/annual salary
  3. Social Media Manager: $5-6/hour or $10,000-$12,000/annual salary
  4. Research Specialist: $5-6/hour or $10,000-$12,000/annual salary
  5. Bookkeeper & Accountant: $6-12/hour or $12,000-$24,000/annual salary
  6. Digital Marketing Manager: $6-15/hour or $12,000-$30,000/annual salary
  7. Sales Representative: $6-10/hour or $12,000-$20,000/annual salary
  8. Property Manager: $6-10/hour or $12,000-$20,000/annual salary
  9. Call Center Agent: $5-8hour or $10,000-$16,000/annual salary
  10. Appointment Scheduler: $5-6/hour or $10,000-$12,000/annual salary
  11. CRM Manager: $5-7/hour or $10,000-$14,000/annual salary
  12. Cold Caller: $5-7/hour or $10,000-$14,000/annual salary
  13. Inventory Manager: $5-8/hour or $10,000-$16,000/annual salary
  14. Account Manager: $8-10/hour or $16,000-$20,000/annual salary
  15. Real Estate Assistant: $8-11/hour or $16,000-$22,000/annual salary
  16. Financial Analyst: $8-12/hour or $16,000-$24,000/annual salary

[/et_pb_accordion_item][et_pb_accordion_item title=”Where are the virtual assistants from?” _builder_version=”4.14.5″ _module_preset=”default” body_font=”Rubik||||||||” custom_margin=”0px||20px||false|false” custom_padding=”||||false|false” global_colors_info=”{}” open=”off”]We source remote employees from countries around the world. This includes people from Asia, Latin America, and the Middle East.[/et_pb_accordion_item][et_pb_accordion_item title=”Is it safe to hire a VA?” _builder_version=”4.14.5″ _module_preset=”default” body_font=”Rubik||||||||” custom_margin=”0px||20px||false|false” custom_padding=”||||false|false” global_colors_info=”{}” open=”off”]Absolutely. We take security and trust very seriously, and every VA goes through a stringent vetting process. We also provide guidance on implementing secure communication channels to keep your business information safe.[/et_pb_accordion_item][et_pb_accordion_item title=”How to pay a VA? What is the best payment platform for a VA?” _builder_version=”4.14.5″ _module_preset=”default” body_font=”Rubik||||||||” custom_margin=”0px||20px||false|false” custom_padding=”||||false|false” global_colors_info=”{}” open=”off”]We recommend using Wise.com or Payoneer.com however, Paypal.com can also be used. Different platforms work better with different countries. Talk to your VA to determine what platform will work best for them.[/et_pb_accordion_item][et_pb_accordion_item title=”How do I train a VA?” _builder_version=”4.14.5″ _module_preset=”default” body_font=”Rubik||||||||” custom_margin=”0px||20px||false|false” custom_padding=”||||false|false” global_colors_info=”{}” open=”off”]

Training a VA is a collaborative process. Your involvement in this process will ensure a smooth transition and help your VA understand your specific needs. Onboard and train your VA the same as you would for an in-office employee.

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We understand the concern of ending up with a VA who doesn’t meet your expectations. That’s why we provide a 60-day guarantee. If you’re not fully satisfied with your remote professional, we will find you a replacement free of cost.

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At Maven Success, we stand behind the quality and compatibility of our virtual assistants. If for any reason a virtual assistant leaves within the first year of employment with your company, we will replace them at no additional cost to you. We’re committed to ensuring that you have the consistent, dedicated support you need to grow and succeed. This retention guarantee reflects our confidence in our virtual assistants and our dedication to your satisfaction.

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We ensure fair and transparent pricing for both clients and virtual assistants. While the rates are competitive, we believe in treating our VAs with respect and providing them with opportunities for growth and success. The cost of living is different in each country, which allows us to find remote employees at such competitive rates.

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We know that every business owner is unique, but our goal is to find a VA who can take on tasks that free you up to focus on what only you can do. By understanding your specific needs, we’ll find someone who compliments your work style.

[/et_pb_accordion_item][et_pb_accordion_item title=”What qualifications do your virtual assistants have?” _builder_version=”4.14.5″ _module_preset=”default” body_font=”Rubik||||||||” custom_margin=”0px||20px||false|false” custom_padding=”||||false|false” global_colors_info=”{}” open=”off”]

Our virtual assistants are highly skilled professionals who undergo a rigorous vetting process. They possess expertise in areas such as administration, customer support, social media management, and content creation. We interview dozens of candidates to find the right fit for your business.

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We match virtual assistants with clients based on their specific requirements, industry, and work style. By understanding your needs and preferences, we ensure a seamless integration of the virtual assistant into your operations.

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Absolutely! We believe in providing you with the opportunity to interview shortlisted virtual assistants. This helps you assess their skills, communication, and suitability for your business.

[/et_pb_accordion_item][et_pb_accordion_item title=”What if I am not satisfied with the assigned virtual assistant?” _builder_version=”4.14.5″ _module_preset=”default” body_font=”Rubik||||||||” custom_margin=”0px||20px||false|false” custom_padding=”||||false|false” global_colors_info=”{}” open=”off”]Client satisfaction is paramount to us. We provide a 60-day guarantee. If you’re not fully satisfied, we’ll work with you to find a suitable replacement. Your happiness and success are our priorities.[/et_pb_accordion_item][et_pb_accordion_item title=”How do I communicate and collaborate with my virtual assistant?” _builder_version=”4.14.5″ _module_preset=”default” body_font=”Rubik||||||||” custom_margin=”0px||20px||false|false” custom_padding=”||||false|false” global_colors_info=”{}” open=”off”]

We encourage regular communication through email, project management tools, or video conferencing platforms. Our team provides guidance on effective communication practices to ensure seamless collaboration.

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Data security is vital to us. Our virtual assistants are bound by strict confidentiality agreements, and we can assist you in implementing secure communication channels to protect your sensitive information.

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We understand that business needs evolve. If you require additional assistance or wish to make changes, our dedicated support team is here to assist you. We’ll accommodate modifications and guide you to optimize your virtual assistant’s role.

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2-4 weeks, but we can do this more quickly.

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Unfortunately, we only source full-time virtual assistants. This approach ensures that our clients receive consistent, dedicated support tailored to their specific business needs.

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Our virtual assistants are skilled in a wide array of digital platforms and tools, including Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides), Slack, Asana, Trello, HubSpot, Salesforce, Zoom, Skype, and many others. We ensure that our virtual assistants are adept with the latest technologies to provide seamless integration into your workflow.

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We understand that time zone differences can be a concern, but at Maven Success, we ensure that it’s never a big deal. Our virtual assistants are flexible and can adapt their schedules to align with your business hours. We also provide guidance on managing time zone differences, making sure that collaboration across time zones is as smooth and efficient as possible.

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Absolutely! We offer an expanding training library for our virtual assistants. This ongoing education allows them to stay up-to-date with industry trends, sharpen their skills, and continue providing top-notch service. We believe that continuous learning is essential for delivering exceptional support to our clients.

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Our virtual assistants are multilingual and fluent in several languages, including English, Spanish, Filipino, and Arabic. This linguistic diversity allows us to cater to a broad client base and ensure clear, effective communication.

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Yes! Think of your virtual assistant as your newest employee. You can treat them just as you would any normal team member. Our virtual professionals are adaptable, intelligent, and aligned with your goals. They are here to scale with you, accommodating changes and customizing tasks to meet your evolving business needs.

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We recommend that you verify with your CPA, but it is our understanding that if your remote employee is not a U.S. taxpayer and all contracted services are performed outside the U.S., then you do not need to issue a 1099. However, you do need to request the contractor to complete Form W-8BEN, which certifies that the contractor is not a U.S. taxpayer. The W-8BEN is not submitted to the IRS, however, it will support your reasoning for not issuing a 1099 in the case of an audit. For more information please see the article 1099-NEC Requirements for Foreign Contractors by Amy Northard, CPA.

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